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Michigan launching new 24/7 crisis hotline in April

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Posted at 5:43 PM, Dec 08, 2020
and last updated 2020-12-08 17:43:48-05

(WXYZ) — The Michigan Department of Health and Human Services announced the new Michigan Crisis and Access Line (MiCAL) is expected to launch in April 2021.

The state selected a staffing vendor and initial pilot program regions for the line.

MiCAL will be staffed 24/7 to provide Michiganders with crisis services, non-crisis warm line services, informational resources and more. It can help people contact community mental health services program, prepaid inpatient health plans and much more.

The pilot program will launch in the Upper Peninsula by NorthCare Network and Oakland County by the Oakland Community Health Network. It will last four months before being rolled out to the entire state.

LANSING, Mich. – The Michigan Department of Health and Human Services (MDHHS) has selected a staffing vendor and initial pilot program regions for the Michigan Crisis and Access Line (MiCAL) that will be available for anyone in the state who needs behavioral health or crisis response services.

“These pilot sites provide geographic and demographic diversity with unique needs that will ultimately help MDHHS scale MiCAL to the entire state,” said All Jansen, senior deputy director, Behavioral Health and Developmental Disabilities Administration. “Utilizing the selected vendor’s knowledge, expertise, and core values of empowerment, collaboration, and diversity and inclusivity, MDHHS is thrilled for the critical crisis services and resource support they will provide to Michiganders via MiCAL.”

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