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Appointment-only visits to secretary of state here to stay

Michigan Sec. of State offices hampered by computer issue
Posted at 2:30 PM, Apr 30, 2021
and last updated 2021-04-30 14:30:38-04

LANSING, Mich. (AP) — Michigan residents who visit secretary of state offices will need an appointment even after the pandemic ends.

Secretary of State Jocelyn Benson said Thursday that she is making permanent a change that was done to help slow the spread of the coronavirus.

Gone are the days when a person could walk into a branch and wait in line.

Benson called the old way an “antiquated, inefficient, take-a-number system that nobody liked.”

She says appointment slots will be increased by 10% in the near future, with tighter scheduling that will enable the government to serve roughly 35,000 more residents per month.