EAST LANSING, Mich. — Rail Passengers Association will be holding an event at the Amtrak station in East Lansing, Friday, 6 to 8 p.m., and Saturday, 10 a.m. to 1 p.m. to celebrate the launch of the nationwide Station Volunteer Program.
The program is designed to help filled the void in Amtrak after the railroad de-staffed multiple Amtrak stations across the country by using local community volunteers to provide support for passengers traveling by track.
"The Station Volunteer Program comes down to customer experience, and providing Amtrak passengers with a service that makes them feel welcomed into the community," Rail Passengers Association President and CEO Jim Matthews said. "This is a unique program that couldn't exist without the commitment made by amazing volunteers, and we hope to expand the program to other cities throughout the U.S."
Volunteers will assist passengers of Amtrak's Blue Water train, which passes through East Lansing between Port Huron, MI, and Chicago, IL.
The goal is for volunteers to answer travelers questions, promote rail advocacy, highlight local attractions, and create a warm welcoming environment.
"I am excited to being my work as the volunteer station manager, and my hope is that we can e the smiling and helpful face of the Lansing region to thousands of passengers coming in and out of our station every year," East Lansing volunteer Station Manager Joshua Hamilton said.
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