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UPDATE: 911 service is back in MI counties impacted by outage

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Posted at 4:58 AM, Jan 31, 2020
and last updated 2020-01-31 17:22:27-05

LANSING, Mich. — Emergency 911 call service is coming back online throughout Michigan.

A number of counties the state experienced 911 emergency call number outages Friday morning. The state police sent out messages early Friday morning to alert dispatch centers of the issues.

After hearing a brief rin, callers looking for emergency services received an error message before being disconnected.

The counties first reporting the outages were Eaton, Hillsdale and Kalamazoo.

In Mid-Michigan Eaton, Clinton, Calhoun, Hillsdale and Jackson all reported problems with their emergency service number.

Ingham County says their 911 number was not affected.

Eaton County was one of the first jurisdictions to post the problem on their Facebook page.

<iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FEatonCounty911%2Fposts%2F3741844292500040&width=500" width="500" height="217" style="border:none;overflow:hidden" scrolling="no" frameborder="0" allowTransparency="true" allow="encrypted-media"></iframe>

At this point, authorities say they do not believe there was an attack on the system. Emergency call centers are equipped with fall-back systems in case one line goes down.

The spare cables are supposed to prevent outages.

If for some reason you have an emergency and are having difficulty getting through using 911 use the county's non-emergency line.

The non-emergency numbers for those mid-Michigan counties that experienced outages Friday morning are as follows:

Calhoun Co. Sheriff's Department - 269-781-0911

Clinton Co. Sheriff's Department - 989-224-6792

Eaton Co. Sheriff's Department - 517-543-3510

Hillsdale Co. Sheriff's Department - 517-437-7317

Jackson Co. Sheriff's Department - 517-787-7911

These counties are also saying a resident can use the 9-1-1 emergency text service.

During the outage the 911 text system remained unaffected.

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