The Tri-County Office on Aging Receives 3 Year NCQA Accreditation

LANSING, Mich. — The Tri-County Office on Aging (TCOA) has achieved a 3-year accreditation status from the National Committee for Quality Assurance (NCQA) for Case Management of Long-Term Supports and Services (LTSS) for the Project Choices/MI Choice Medicaid Waiver Program. NCQA awards the status of Accredited-3 years to organizations that demonstrate strong performance of the functions outlined in the standards for Accreditation of Case Management for LTSS.

Earning NCQA Accreditation demonstrates that TCOA is dedicated to coordinating the delivery of care in a person-centered and integrated manner to help individuals function optimally in their preferred setting. The standards are intended to help organizations achieve the highest level of performance possible, increase adherence to care guidelines, and create an environment of continuous improvement.

This achievement follows a highly intensive and time-consuming voluntary review process. As a result, TCOA updated nearly all facets of programmatic polices and greatly increased staff training while also broadening the scope of the trainings. The foundation for staff education is adherence to the latest evidence-based knowledge to ensure TCOA is keeping pace with current best practices, especially in home and community-based care. Person centeredness has always been the foundation on which programmatic functions were based, and policies were updated to be consistent with the historic agency culture requiring that each client is served in a unique and individualized manner. Notes TCOA Executive Director Marion Owen, “Achieving accreditation from this esteemed national body ensures our continued relevance in an ever-changing healthcare and long term supports and services arena.”

As the Area Agency on Aging for Clinton, Eaton and Ingham Counties, TCOA promotes the independence and dignity of older adults and supports caregivers with services such as home delivered meals and other home and community-based services. TCOA’s many programs include Meals on Wheels, the Medicaid Medicare Assistance Program (MMAP), evidence-based health and wellness workshops, care giver resources, and general information and assistance. Through the MI Choice Waiver Program, TCOA also coordinates other in-home and community-based care services for some of the area’s most vulnerable residents. For information about the accreditation process, or on programs, services, and volunteer opportunities, please contact 517-887-1440 or visit www.tcoa.org

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