Smart911 now in Ingham county

Posted at 10:07 AM, Feb 17, 2016
and last updated 2016-02-17 10:07:36-05

Ingham County will roll out its new Smart911 program Wednesday.

It means you can text 911 dispatchers, or if you do call, the second dispatchers pick up the line, they can see your profile.

This program is already available in other Mid-Michigan counties like Eaton and Ionia.

Authorities say the program can save lives.

Ingham County is the first of six counties to unveil the program this year. Eaton County has been using it for years.

The Smart911 program is credited with saving the life of a man in Grand Traverse who was trapped in a burning home.

Here's how it works, you go to and create a free safety profile for your home.

You decide what information you want to provide. The profile must at least list your name and home address.

It can also list medical needs, allergies, and whatever you need 911 dispatch to know.

"I got it set up for my family," says Bob Robison, a dispatch supervisor. "It's got the listing of all our pets, the description of our house and vehicles."

The information is secure and only available to 911 when an emergency call is made.

"It's really quite groundbreaking when you think about it to have this database that goes with you where ever you go," says the Director of Eaton County 911 April Heinze.

Another feature of this program is that you can text 911.

It could mean the difference between life and death, especially if you are in a situation where you can not talk.

To create your own profile, click here.