A popular downtown Lansing bakery is responding Thursday after a pair of what's being called "wedding day disasters" unfolded over the weekend.
Two separate families contacted News 10 about their experience with Whipped Bakery. The bakery has hundreds of five-star reviews online, but both families said their experience on Saturday was anything but.
"I was kind of dumbfounded," said Maureen Storie, whose daughter was getting married. "What are you talking about? This is Whipped Bakery."
Storie said her daughter's big day was sidelined by a dessert bar that was missing.
"My sister, my errand girl, went to Lansing to pick up the desserts and they had no orders made."
The owner of Whipped Bakery, Randy Umfleet, said that's because Storie's order was also missing.
"That contract was nowhere to be found here," he said. But, he added he quickly worked to make that right.
"I immediately tried to do the list of stuff and said what I can do in the next four or five hours to get this wedding produced because they obviously needed desserts."
But Storie said, the timeline was off -- by a lot.
"At 3 p.m., they're not here. At 4 p.m. they're not here. And that's when the wedding was. At 4:30, about when the wedding was done, my sister and friends left. They instantly took off and went to Meijer to get to fill in the dessert bar."
Storie said she got more frustrated when the cheesecake, canoli, and cupcakes finally did show.
"They're destroyed. There was maybe four or five salvageable cupcakes, really, in that box," she said.
Another bride, Ashley Shear, sent us a photo of her cake. It shows it lopsided near the top. In an email, she described it as "horrible looking."
"That cake was absolutely perfect when it left this bakery," said Umfleet. "It was embarrassing to see that cake."
He said to have two incidents, like what happened this past weekend, was "unusual."
"It has nothing to do with the fact the weekend before I had announced I wanted to sell this bakery," he said. "As an owner of a bakery, we try to do everything we can to satisfy the customer."
Umfleet said he will personally deliver every cake for this weekend's events to ensure there are not any more incidents. Because of what happened, he has fully refunded both of these families for what unfolded.
Umfleet said he is currently looking for a buyer to come in and take over. He said the worst case scenario is closing.
He told News 10 customers should know the fate of the bakery sometime in September.