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MSU staff identifies some phrases as "triggering"

Posted at 5:50 PM, Aug 21, 2019
and last updated 2019-08-22 05:45:30-04

LANSING, Mich. — Michigan State University staff have labeled some phrases as "triggering."

It was part of a training for student employees, according to

The list includes phrases like "no problem," "but" and "I apologize."

Students were given alternative phrases called "calmers."

They were advised to say "I am truly sorry," rather than saying "I apologize."

"Working at the desk, I try to watch what I say that way I can make them feel as welcome as possible. That way, they enjoy their stay on campus and hopefully stay here for their next four years," said MSU student Katelyn Hall.

Some students disagree with those phrases being labeled as "triggering."

"I personally don't think so. I mean, I've been spoken to like that and I speak to people like that. I don't find it disrespectful," said Kristen Polczer.

Other phrases on the list include "I don't know," "it's our policy," and "you should have."

A spokesperson for Michigan State wrote, "Building inclusive communities is part of MSU’s core values. During training, our student team members learn to treat guests with dignity and respect while being mindful to the differences in the way we perceive language."

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