Lowe's is no longer checking customers' receipts at the door.
It had the policy in place at stores considered high-theft.
It suspended the practice after an incident over Memorial Day weekend.
A man says he was stopped and told to show his receipt twice at a store in Philadelphia.
But there was no check when he shopped at a store in the suburbs.
He says the staff told him the receipt policy only applied at inner-city stores.
A Lowe's spokeswoman says the company's intention is to make everyone feel welcome.