LANSING, Mich. — The trip to the dark ages appears to be over for Verizon customers.
Verizon says as of 5:56 p.m. all cell service was restored.
Thousands were affected however and many came and went Verizon stores in the area, including one in South Lansing. The manager told FOX 47 News he even got death threats.
But for some people in Mid-Michigan, this was more than just a minor inconvenience. For some it affected their livelihood.
"I went to make a phone call and it wouldn't go through...it just kept saying calling, calling, calling then call failed," Jessica Moore said.
Customer calls are a huge part of the business for Moore, who owns Modern Groomers.
"It's frustrating. Being in the service industry, we're supposed to be in constant contact, and I'm not able to do that the way I normally am," she said.
People flocked to Verizon stores all over Mid-Michigan to see what the problem was. Only to be met with signs saying it's affecting the entire state. The only help workers could offer was to tell them to turn on Wi-Fi calling. CJ Floury he had similar issues.
"I woke up at like 7:00 at first and it was still straight. But then I fell back asleep and I wake up at 11:00 or something like that and instantly looked at the phone and it says no service. I was like, what?" Floury said.
He says he just had two job interviews Tuesday and was supposed to hear back from the companies Wednesday, but didn't because of the outage.
"I had an actual panic attack. My heart started racing and I couldn't breathe. I started sweating and stuff like that. It was hard to get the two jobs anyway--it was hard enough to get one," he added.
Verizon confirms the outage was caused when a fiber optic cable was cut. News 10 is looking into reports that it happened at a facility in Lansing.
Even if cell service is down, you can still call 911.
