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Gym raises barriers for sick woman to cancel membership

Posted at 7:09 AM, Oct 03, 2018
and last updated 2018-10-03 07:11:08-04

Gym memberships can be a major headache when you try to cancel them.

But for one Jackson woman, her health prevented her from going to the gym and being able to cancel it.

Kathie Pagan was diagnosed with temporal bone infection. She has to take antibiotics through an IV often, and that prevents her from going places.

She was told the only way she can cancel her gym membership is to do it in person, something she says is just not possible.

"I told him that it could possibly harm his employees and patrons," she said.

Pagan says canceling her membership in person wouldn't be fair to her or the gym's employees and patrons.

"I wanted to stay there, I wanted to work out, I didn't think that I was going to be sick all this time. I thought he would work with me, and then when I got better I would just go back. I don't plan on not being able to work out. I hope that one day I can feel good and get physically fit."

Pagan says she tried to explain the situation to the owner, but didn't feel like she was getting anywhere.

That's when she posted on social media and called News 10.

"I've done everything I can, but this guy won't work with me," Pagan said.

FOX 47 News reached out to Powerhouse, and the owner declined to talk on camera. He says he wasn't able to get in touch with her by email or phone.

He did tell us later that he will work with Pagan on her membership and has emailed her a cancellation form.

News 10 later spoke with Pagan, who said the situation has been worked out.