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Frontier airline email causes travel scare

Posted at 6:32 PM, Nov 22, 2019
and last updated 2019-11-22 18:32:06-05

LANSING, Mich. — Oops--that's what Frontier Airline is saying after an email was sent Thursday telling passengers their flights were canceled.

Travelers say they were sent an email saying "there has been a change to your upcoming flight."

The wording suggested a flight cancellation.

The message directed travelers to call Frontier's "re-booking hotline" to speak with an agent.

Customers immediately started calling the customer service number, but some said they got no answer and it couldn't have come at a worse time with the busy Thanksgiving travel week ahead.

Frontier is urging customers to check for confirmation of their flight online.

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