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Customers can get utility bill refunds due to lengthy power outages

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Posted at 10:26 AM, Jul 23, 2019
and last updated 2019-07-23 10:26:16-04

LANSING, Mich. — Michigan Attorney General Dana Nessel is reminding Consumers Energy and DTE customers they may be eligible for a $25 credit if they were without power for more than 16 hours as a result of recent electric outages.

Under Michigan law, Nessel said, consumers are eligible for a credit under “normal conditions” if the utility fails to restore service within 16 hours after an outage resulting from conditions other than catastrophic conditions.

Catastrophic conditions are defined as an event that results in an official state of emergency or an event that results in interruption of 10 percent or more of the utility’s customers and the utility fails to restore power within 120 hours.

Credits are also available for repetitive interruptions if a customer experiences more than seven interruptions in a 12-month period.

Customers should keep a detailed log of all outages, the dates and times, and when the company was notified.

You can file a claim with DTE Energy and Consumers Energy.

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