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Capital Area Michigan Works! moves to fully virtual services

Posted at 9:30 AM, Mar 23, 2020
and last updated 2020-03-23 17:36:23-04

LANSING, Mich. — UPDATE:Effective Wednesday, March 25, all Capital Area Michigan Works! American Job Centers will be closed to the public. Essential services will continue to be provided virtually. Additional details will be provided as they become available.


As the situation surrounding the spread of COVID-19 continues to evolve, Capital Area Michigan Works! will be moving to an appointment-only based model for critical services beginning on Monday, March 23, 2020. To slow the spread of COVID-19 (novel coronavirus), the number of visitors to the American Job Centers is being limited to those with a scheduled appointment only.

In order to ensure Capital Area Michigan Works! clients continue to be served in a timely manner, the Charlotte, Lansing and St. Johns American Job Centers are moving to an appointment-based system. Clients can make an appointment by calling their closest tri-county American Job Center, or online at [].

Customers who are connected to the Food Assistance Employment and Training (FAE&T) Program, Trade Adjustment Assistance (TAA) Program, or Workforce Innovation and Opportunity Act (WIOA) Adult, Dislocated and Youth program should reach out directly to their career coach for assistance related to program participation.

Effective March 18, 2020, participation in the Partnership. Accountability. Training. Hope. (PATH) Program (both Applicant Eligibility Period (AEP) and PATH) was suspended until further notice. Participants will not be required to engage in activities in accordance with the Governor’s directive to limit exposure.

All in-person workshops and face-to-face classes have been cancelled until further notice.

Should changes occur, adjustments will be announced on Capital Area Michigan Works! social media channels.

Unemployment claims can be filed online at or by calling 1-866-500-0017. Impacted workers who have filed from March 15, 2020 forward have the Register to Work requirement waived and are not required to appear in-person at a Michigan Works! American Job Center. The application for benefits will meet the Register to Work requirements for those claims.

“There is no higher priority to our entire system than our staff and our customers’ safety,” said Capital Area Michigan Works! CEO Edythe Copeland. “We are monitoring and evaluating the situation as it evolves, both nationally and locally. We know during this unprecedented time, there are many people who simply aren’t in a position to suspend their job search, and many more being affected by the economic ramifications of novel coronavirus. Yet we must also do our part to control the spread of disease and reduce the overarching impact of the pandemic.”

Capital Area Michigan Works!, a proud partner of the American Job Center network, connects with businesses to develop recruiting and retention strategies and strengthens the local workforce by enhancing education and career opportunities for job seekers. Learn more at []

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