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UPDATE: BWL warning about phone scammers

Posted at 10:51 AM, Dec 23, 2019
and last updated 2019-12-23 21:35:03-05

LANSING, Mich. — Board of Water and Lights (BWL) is sending out an alert Monday about phone scammers.

In a post on the company's Facebook page, BWL sent out a warning after customers received phone calls on Friday, Dec. 20 from people claiming to be customer service representatives.

These callers would threaten to turn off the customer's service.

"They were getting notifications that they were going to shut off (service) and that they needed to pay immediately or BWL was going to shut off their power," Amy Adamy, BWL spokesperson, said.

The scammers phone numbers were shut down Friday to stop the scam as soon as possible.

BWL says their customer service reps will never ask customers for their credit card information over the phone, or in person.

"We make sure you know about it, very well in advance before you're at the point of being shut off," Adamy said.

Adamy said there's an increase in scams around the holiday season, unfortunately.

"We just try to encourage customers to be aware of what's going on and to alert and to know the procedures and processes in place so they don't fall victim to them,' Adamy said.

If you have experienced any suspicious activity, BWL is encouraging customers to call their customer service center at (517)-702-6006.

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