BWL recovering from cyber attack

Posted at 1:09 PM, May 05, 2016
and last updated 2016-05-06 07:37:09-04

Almost all web-based customer services have been restored by the Lansing Board of Water and Light since a cyber attack nearly two weeks ago.

A BWL spokesman told FOX 47 News Thursday that its outage map, outage reporting portal and e-services portal are back and operating. The utility's internal e-mail system should be restored by Friday.

None of BWL's power generating systems was affected.

BWL's web capabilities were crippled by a cyber attack on April 25. Cyber criminals infected the system and demanded an undisclosed ransom.

The BWL spokesman won't disclose if the ransom has been paid, citing a criminal investigation and insurance concerns. He says the attack is similar to ones seen from hackers in eastern Europe.