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Appointment-only visits to Michigan Secretary of State here to stay

Posted at 9:21 PM, Apr 29, 2021
and last updated 2021-04-29 21:21:53-04

LANSING, Mich. (AP) — Michigan residents who visit Secretary of State offices will always need an appointment.

Secretary of State Jocelyn Benson said Thursday she is making permanent a change that was done to curb COVID-19. Gone for good is the pre-pandemic ability to go to a branch and wait in line. Benson calls it an "antiquated, inefficient, take-a-number system that nobody liked."

She says appointment slots will be increased by 10% in coming months with tighter scheduling, enabling the government to serve roughly 35,000 more residents a month.