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Canceled holiday orders

Posted at 1:29 PM, Dec 11, 2018
and last updated 2018-12-11 13:29:50-05

With online shopping breaking records this 2018 holiday season.  There is a downside to that good news.

It's that many sale items are selling out before the retailer realizes it, leaving uphappy parents with canceled orders!

The coffee was good and hot today here at Cavu Coffee.  

Unfortunately, Nikki Wissel was hot too.  After her Kohl's Black Friday purchase of a nintendo switch ended up canceled!

"Come Saturday morning, I get an email from Kohl's saying sorry your order's been canceled, we don't have them in stock."

The problem, it was too late to get the Black Friday price elsewhere.

"I didn't have the item, and everybody else was already selling out, all other deals were  over."

Now sure, having a Black Friday or Cyber Monday order canceled is not the end of the world if they give you a refund. But the problem is it it was limited edition great deal, you can really end up out of luck.             

"My order was confirmed, they sent me an email. And the next day they sent me anther email and said my order was canceled."

Rotunda Kershaw had a similar Black Friday bummer.  The Timberland boots she bought for her nieces from the Finish Line's site ended up canceled too.

Hundreds of similar complaints are popping up on social media and sites like

Kohl's now says it had "intermittent technology issues" on Black Friday and tells us "it is apologizing to customers and working with them one on one."           

The good news, both Rotunda and Nikki will receive refunds.  But if your order is canceled, be sure to complain up the company ladder because a Christmas gift is more than an everyday order.

"I showed them the boots and told them they would be getting them, and now they’re not getting them."

After we got involved, the Finish Line promised to help Rotunda get her boots.  And Kohls agreed to give Nikki a game station at no charge, due to her troubles.

So take your complaint high up the customer ladder, so you don't waste your money.  

I'm John Matarese FOX 47 News.